Payment Policy
This Payment Policy applies to purchases made through this website. Please read this policy carefully before placing an order.
1. Accepted Payment Methods
We currently accept the following payment methods, subject to availability at checkout: Visa, Mastercard, PayPal, American Express, Discover, Apple Pay, and Google Pay. The payment methods displayed at checkout are the payment options currently supported for your order, and availability may vary depending on your location, device, or transaction circumstances.
2. Transaction Currency
All prices and transactions on this website are processed in Euros (EUR). By placing an order, you authorize the applicable payment provider to charge the total amount shown at checkout in EUR. If your bank account or card uses another currency, your bank or payment provider may apply exchange rates, conversion fees, or other charges, which are determined solely by your financial institution or payment provider.
3. Third-Party Payment Service Providers
Payments on this website are processed securely through third-party payment service providers, including Stripe and PayPal. These providers are responsible for handling payment authorization, transaction processing, and related payment services in accordance with their own terms, conditions, and privacy practices. By submitting payment details, you agree that your payment information may be processed by the relevant third-party payment provider for the purpose of completing your transaction.
4. Payment Information and Data Security
We take payment security seriously. We do not store, retain, or have direct access to customers’ full payment card numbers, CVV/security codes, bank account details, or other sensitive payment credentials on our servers. Payment information is submitted directly to our authorized third-party payment service providers through secure payment channels.
To help protect transaction data, we use appropriate technical and organizational safeguards, including SSL/TLS encryption during checkout and data transmission, secure server environments, restricted access controls, system monitoring, and reasonable security management measures designed to reduce the risk of unauthorized access, disclosure, alteration, or misuse of information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
5. Failed Payments and Payment Disputes
If a payment is declined, fails, is flagged for verification, or cannot be completed for any reason, your order may remain unpaid, on hold, or be cancelled. Common reasons may include insufficient funds, card issuer restrictions, verification failure, suspected fraud, technical issues, or refusal by the payment provider. You are responsible for ensuring that your billing information and payment details are accurate and up to date.
If you believe you were charged incorrectly or experience any payment-related issue, please contact our customer support as soon as possible so we can review the matter. If a chargeback, payment reversal, or dispute is initiated through your card issuer, bank, Stripe, PayPal, or another payment provider, we reserve the right to provide relevant order and transaction records for review and to suspend or restrict related order processing where appropriate until the matter is resolved.
6. Refunds
Approved refunds will be issued to the original payment method used for the purchase. Once the refund is approved, it is typically processed within 7 business days. The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider. Refund eligibility, return conditions, and related requirements are governed by our applicable Refund & Returns Policy .