Terms of Service

These Terms of Service govern your access to and use of kltena.com, including any purchase of products through this website. This website is operated by INVISTA Textiles Germany GmbH. By visiting, browsing, placing an order, or otherwise using this website, you agree to be bound by these Terms of Service and the policies referenced herein. Please read these Terms carefully before using this website.

1. Acceptance of These Terms

By accessing or using kltena.com, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree to these Terms, you must not use this website or place an order through it.

2. Eligibility to Use the Website

You may use this website only if you are legally capable of entering into a binding agreement under the laws applicable in your place of residence. By placing an order, you represent that the information you provide is true, accurate, current, and complete.

3. Changes to These Terms

We may update or revise these Terms of Service from time to time for operational, legal, or regulatory reasons. The latest version will be posted on this page and will apply from the date of publication. Your continued use of the website after any update constitutes your acceptance of the revised Terms.

4. Website Use and Conduct

You agree to use this website only for lawful purposes and in a manner that does not violate applicable law, infringe the rights of others, interfere with the operation of the website, introduce malicious code, attempt unauthorized access, or otherwise misuse the website, its content, or its services.

5. Product Information and Availability

We make reasonable efforts to present product descriptions, images, specifications, and pricing information as accurately as possible. However, minor variations may occur, and we do not guarantee that all descriptions, images, or other content on the website are always complete, current, or error-free. Product availability is subject to change without notice.

6. Prices and Transaction Currency

All prices displayed on this website are shown and processed in Euros (EUR) unless otherwise expressly stated. You are responsible for reviewing the final order total shown at checkout before submitting your order. Additional information about payment, billing, and transaction handling is available in our Payment Policy.

7. Orders and Order Acceptance

Your submission of an order does not automatically mean that the order has been accepted. We reserve the right to review, accept, reject, limit, or cancel any order for reasons including suspected fraud, pricing errors, stock issues, payment issues, shipping restrictions, or other legitimate business reasons. If an order is cancelled after payment is made, the applicable amount will be refunded in accordance with our relevant policies.

8. Payment Terms

Payments are processed through authorized third-party payment service providers, including Stripe and PayPal, and the available payment methods shown at checkout will control for your order. We do not store customers’ full payment card numbers, CVV codes, or other sensitive payment credentials on our servers. Please review our Payment Policy for more details.

9. Shipping and Delivery

Shipping coverage, processing times, estimated delivery times, carriers, customs responsibilities, delivery issues, and cancellation rules relating to shipment are governed by our Shipping Policy. By placing an order, you acknowledge that delivery times are estimates only and that customs duties, import taxes, VAT/GST, brokerage fees, clearance fees, and similar destination-related charges are the customer’s responsibility where applicable.

10. Order Cancellation

Orders may be cancelled free of charge within 72 hours after placement if they have not yet been shipped. If the order has already shipped, or if more than 72 hours have passed, cancellation may no longer be available and the matter will instead be handled under our Return & Refund Policy where applicable.

11. Returns and Refunds

Return eligibility, return conditions, return procedures, non-returnable items, return shipping responsibility, inspection standards, and refund processing are governed by our Return & Refund Policy. Approved refunds are generally returned to the original payment method within 7 business days after approval, although the exact posting time may depend on the payment provider or financial institution.

12. Promotions and Discount Codes

Any promotions, coupon codes, discount offers, bundled offers, or special campaigns are subject to their stated terms and may be modified, suspended, restricted, or withdrawn at any time. We reserve the right to reject or cancel orders where a promotion has been misused, applied in error, or used contrary to its stated conditions.

13. Intellectual Property Rights

All content on this website, including but not limited to text, product descriptions, images, graphics, logos, icons, layouts, design elements, software, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, distribute, modify, transmit, display, or exploit any part of this website without our prior written permission, except as permitted by law for personal, non-commercial use.

14. User Submissions and Communications

If you submit reviews, comments, messages, photos, suggestions, or other materials to us, you confirm that your submission does not violate any law or the rights of any third party. To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, and display such submissions for business and service-related purposes. You must not submit unlawful, abusive, misleading, infringing, or malicious content.

15. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, protected, and shared. Our website is a self-hosted store built on WordPress and powered by WooCommerce, and we apply technical and organizational safeguards designed to protect personal data. Please review our Privacy Policy carefully for full details, including GDPR-related information where applicable.

16. Third-Party Services and Links

This website may contain links to third-party websites, services, payment processors, logistics providers, social media platforms, or external tools. We do not control and are not responsible for the content, policies, or practices of third-party services. Your use of such third-party services is subject to their own terms and policies.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, this website, its content, and all products and services offered through it are provided on an “as is” and “as available” basis, without any express or implied warranty except where such warranty cannot legally be excluded. Nothing in these Terms excludes any mandatory consumer rights that apply under applicable law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, your inability to use the website, any order placed through the website, or any product purchased through the website. Where liability cannot be excluded, our liability will be limited to the amount actually paid by you for the relevant order giving rise to the claim, except as otherwise required by law.

19. Disputes, Chargebacks, and Evidence

If you have any issue relating to an order, payment, shipment, product condition, return, or refund, you agree to contact us first through support@kltena.com so that we may attempt to resolve the matter directly. If a payment dispute, chargeback, or claim is opened through Stripe, PayPal, a bank, or a card issuer, we reserve the right to provide relevant records for review, including order details, billing and shipping information, tracking records, delivery confirmation, communications, return authorization records, photographs, and related transaction evidence.

20. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where our registered office at 415 West 24Th Street, Cheyenne, WY 82002, US is located, without prejudice to any mandatory consumer protection rights that may apply under the law of your country of residence. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website, or any purchase made through the website shall be submitted to the competent courts having jurisdiction over 415 West 24Th Street, Cheyenne, WY 82002, US, and the court’s determination shall prevail.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. If you have any questions about these Terms of Service, please contact us via support@kltena.com or +1 (307) 289-4769.